Account Deletion
Delete Your Kanobii Account
You can delete your Kanobii account at any time. This page explains how to request deletion directly from the app or by contacting our support team.
⚠️ This action is permanent.
Deleting your account will permanently remove all your data — including child profiles, health records, handoffs, documents, and wellness logs. This cannot be undone.
📱 Option 1 — Delete from the App (Recommended)
- Open the Kanobii app on your device
- Tap the Profile tab at the bottom of the screen
- Scroll down and tap Account Settings
- Tap Delete Account
- Read the confirmation message carefully
- Tap Confirm Delete to permanently delete your account
📧 Option 2 — Request via Email
If you are unable to access the app, you can request account deletion by emailing our support team:
Send an email to jetlatch@gmail.com with the subject line "Account Deletion Request" and include:
- The email address associated with your account
- Your request to permanently delete your account and all data
We will process your request within 7 business days and send a confirmation once your account has been deleted.
🗂️ What data is deleted
- Your account and login credentials
- All child profiles and their associated records
- Health logs, symptom records, and appointment notes
- All handoff messages and care notes
- Scanned documents and uploaded images
- Private wellness logs
- Subscription and purchase history (billing managed by Apple/Google)
Note: If you have an active subscription, please cancel it through the App Store or Google Play separately before deleting your account to avoid future charges.
Questions? Contact us at jetlatch@gmail.com